A quick reference for the warehouse team. Everything you need to check stock, find an order, understand held orders, and act on orders that need attention.
Every order from our Shopify stores comes into this router. The system automatically decides which warehouse should ship each order (San Diego, Dallas, or NRI Canada) based on stock and shipping rules, then sends it to ShipStation. Most orders route themselves — you don't have to do anything. This dashboard is here so you can watch what's happening and step in only when an order needs a human.
| Tab | What's in it |
|---|---|
| Overview | Your daily working area — issues to fix, stock lookup, order search, held orders, and daily numbers. |
| Activity | History — recent routing decisions and inventory sync logs. Look here to confirm what happened. |
| System | Health checks, warehouse status, routing rules, and cutoff times. Mostly reference. |
| Account | Your profile and password. (Managers also see users and security here.) |
This is the only block that usually needs action. Each row is an order that couldn't ship as-is. The Issue and What's needed columns tell you in plain words what's wrong:
When an issue is handled, click Resolve on that row so it drops off the list.
Type a SKU or product name to see how many units are on hand at each warehouse. Use this to answer "do we have this?" and to confirm a restock landed before you resolve an issue.
Find any order by order number, email, or name. From here you can see where it was sent and, if needed, re-route it to a different warehouse. Only re-route when you have a reason (e.g. stock moved, warehouse closed).
Held orders are normal — nothing here is broken.
Fresh orders wait here during a short edit window so the customer can still change their address, size, or items before the order locks to a warehouse. When the timer ends, the order routes automatically on the next run (every few minutes). You do not need to watch or clear this list.
Daily totals — orders routed, splits, held, and issues. Just a snapshot for the day; no action needed.
Check if we have an item: Overview → Inventory Lookup → type the SKU or name.
Find an order: Overview → Order Search → type the order number or customer email.
Fix an out-of-stock order: Restock the item → confirm in Inventory Lookup → go to Orders with Issues → click Resolve.
Send a held order early: Overview → Held Orders Queue → Route Now on that row.
| Warehouse | Daily cutoff |
|---|---|
| San Diego (W1) | 1:00 PM Pacific (Mon–Fri) |
| Dallas (TX) | 2:00 PM Central (Mon–Fri) |
Edit windows: Standard/Economy/Free = 2 hours; Expedited/2-Day = 1 hour; Overnight/Next Day/Same Day = 1 hour. Weekend orders get the window only, no cutoff.
When in doubt, take a screenshot and send it to your manager — don't guess on re-routing.